First Line Supervision, 5th Edition

Join the thousands of supervisors who have learned the ropes with this classic self-paced course on mastering supervisory skills. Completely revised and updated, First-Line Supervision, 5th ed. gives you all the confidence and know-how you need to achieve and maintain supervisory success in the contemporary workplace.

Filled with expert information on all the basics of the job—from managing time and stress to motivating and counseling employees— First Line Supervision, 5th ed. is light on business-school jargon and heavy on real-world guidance. Using self-assessments, action plans and relevant work examples, it shows you exactly how to apply crucial supervisory skills in your own workplace.

With First-Line Supervision, 5th ed. you'll learn the critical skills you need to supervise—and thrive—in a changing workplace environment. You'll discover the best ways to develop a partnership with your boss. You'll improve your listening habits and communication skills. You'll learn the most effective uses of voice mail, e-mail, and the Internet. You'll become adept at planning and conducting meetings, resolving workplace conflicts and managing change.

Whether a novice or experienced supervisor, you'll find First-Line Supervision, 5th ed. inspirational, instructive and encouraging. Just think of the course as a trusted friend—one that will lead you step-by-step along a new path to success and satisfaction.

Learn how to:

• Make a successful transition from staff to supervisor
• Develop your own leadership style
• Establish a partnership with your boss
• Give feedback to improve performance
• Build a top-performing team

About the Authors

Charles M. Cadwell is the president of Training Systems +, based in Mulvane, Kansas, which specializes in training system design and development. He has more than twenty-five years of experience in the training field. Prior to starting Training Systems + in 1986, he held positions as Director of Field Training for Pizza Hut, Inc. and Director of Training for Popingo Video, Inc.

Cadwell's clients have included Fortune 500 companies as well as a number of small- and medium-size service, retail, and manufacturing businesses. In addition to developing training materials, he also frequently facilitates classroom training sessions.

His first book, New Employee Orientation, was published by Crisp Publications in 1988. Since then he has written three audiocassette programs for the American Management Association on the subjects of recruiting and selection, orientation and training, and leadership skills. He has also written four issues of the Trainer's Workshop for AMA. His most recent books are How to Be an Effective Facilitator (AMA, 1997), Performance Management (AMA, 2000), and Leadership Skills for Managers, Fourth Edition (AMA, 2004).