Everything Counts: 52 Remarkable Ways to Inspire Excellence and Drive Results
- 4h 18m
- Gary Ryan Blair
- John Wiley & Sons (US)
- 2010
The world of business is operating in a suspended state of mediocrity, one in which a true commitment to excellence and elevated standards is the only survival strategy—for the individual and for the organization. This brilliant, lifesaving guide offers provocative and practical advice to turn anyone into a perpetual results-driven machine.
Too many people and organizations focus their attention and efforts on getting the big things right, but they ignore the little things that often make a big difference. This blatant disregard for the small stuff leads to negative customer experiences and that, in turn, leads to damaged reputations, diluted brands, and lost customer loyalty.
If you want to achieve true excellence as a business leader or entrepreneur, you have no choice but to pay attention to the details. Quality of work, attention to detail, uncompromising standards, and superior craftsmanship are the hallmarks of excellence and quality.
For years, we've been taught not to sweat the small stuff—but that philosophy is flawed as it breeds poor customer service, under-performance, wasted opportunity, mistakes, inconsistency, rework, and oversights. In the real world—Everything Counts!
Everything you think, everything you say, and everything you do works to either advance your goals or set you back. Based on that simple fact, Everything Counts! presents a powerful operating philosophy for your business that will steer your organization to higher levels of growth, productivity, and performance. From the smallest customer interaction to the tiniest detail of product quality, the little things add up to a pretty big deal.
The definitive guide to getting the small stuff right, Everything Counts! gives you a foundation for unparalleled customer service, superior quality, and consistent performance. It shows you how to organize, align, and improve all your efforts in sales, service, and performance. Plus, it helps you motivate your people and teams to achieve better results on both the personal and organizational level. If you own or operate a business, this book gives you the tools to internally define and take ownership of the most fundamental principle for achieving results beyond your expectations—a single idea with an actionable focus—Everything Counts!
About the Author
Gary Ryan Blair is the President of The GoalsGuy, a highly focused training organization that helps clients build and sustain superior performance. His coaching services, training programs, and handbooks have been used by thousands of organizations and more than four million employees worldwide.
In this Book
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Foreword
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Introduction
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Every Detail Counts
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Commitment Counts
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Leadership Counts
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Focus Counts
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Consistency Counts
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Boldness Counts
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Quality Counts
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Planning Counts
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Vision Counts
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Teamwork Counts
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Ethics Counts
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Goal Setting Counts
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Innovation Counts
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Rewards and Recognition Count
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Every Customer Counts
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Energy Management Counts
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Speed Counts
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Lifelong Learning Counts
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Networking Counts
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Character Counts
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Common Sense Counts
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Excellence Counts
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Every Choice Counts
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Passion Counts
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Perseverance Counts
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Courage Counts
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Patience Counts
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Humility Counts
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Self-Discipline Counts
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Etiquette Counts
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Optimism Counts
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Health Counts
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Gratitude Counts
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Reputation Counts
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Personal Development Counts
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Sustainability Counts
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Your Legacy Counts
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Loyalty Counts
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Truth Counts
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Joy Counts
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Simplicity Counts
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Inconvenience Counts
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Diversity Counts
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Failure Counts
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Sportsmanship Counts
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Resiliency Counts
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Fundamentals Count
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Every Dollar Counts
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Every Vote Counts
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Contribution Counts
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History Counts
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Peace Counts
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Top Ten Reasons to Visit EverythingCounts.com
