Engaging Change: A People-Centred Approach to Business Transformation

Going behind-the-scenes of change management, Wilcox and Jenkins explains the psychology behind managing resistance, getting employee support, and transforming mindsets, providing managers, consultants, and practitioners a link between theory and practice.

Engaging Change addresses current challenges including how to understand the environmental context driving the need for change, how to initiate and sustain momentum throughout the change program, how to institutionalize structural and behavioral change, and how to create a compelling vision using social psychology. It also explains different theories of motivation and applies them directly to the change process and examines the major factors behind an organization's failure to execute change, along with ways to mitigate those factors. Illustrated throughout with case studies from Nestle, Sony, Microsoft, and other companies, this book gives change managers the confidence and knowledge to assess the elements affecting an organization's "change readiness" and to effectively manage them throughout the change life cycle.

About the Authors

Mark Wilcox is the Director of Change Capability Consulting Ltd., where he has worked with such clients as Sony, Microsoft, and the British Army. He is the co-author of Re-energizing the Corporation (Jossey-Bass).

Mark Jenkins is a Senior Associate at Change Capability Consulting Ltd. After a 39-year career in the British Army, he spent six years teaching strategy, leadership, and change at Cranfield University. He currently advises organizations on how Capability Management, an innovative, systems-based approach to organizational development, can help generate and deliver sustainable competitive advantage.