Dealing with Difficult People for Rookies
- 1h 58m
- Frances Kay
- LID Publishing Ltd
- 2014
This is a practical guide for understanding and dealing with the wide range of characters you meet in your working life. Some of them you love, while others you wish you could avoid. What makes them tick and how best to deal with them. Meeting people at work and getting along with colleagues, bosses and staff should be something to be taken in your stride. Yet difficulties occur which have far-reaching effects on your career, your health and your happiness. How can you surmount these issues, overcome the problems and be a winner? Maybe the chameleon approach is for you? Or is it a case of playing it tough, so that you keep them at a distance? Written in an easy-to-read style, this book deals with a variety of issues from minor tensions to outright war or personality clashes in the office. Whatever stage you have reached in your career, this book can have a significant role to play. It will arm you with the ammunition you need to cope with situations from the norm to the outrageous.
About the Author
With many years of work experience, covering politics, diplomatic service and law, Frances Kay has a wide range of contacts and works with organizations in the field of research and corporate development. Frances coaches, trains and advises on all aspects of personal and career development and professional relationship building. An experienced author, she has had twenty business books published, including New Kid on the Block and Hello, I Must Be Going: the wallflower's guide to networking, and Time & Stress Management for Rookies, all published by Marshall Cavendish.
In this Book
-
Introduction
-
Relationships at Work
-
In the Workplace
-
The Main Characters
-
Developing Your Strategies
-
Communication Techniques
-
Tough Tactics for Tough Situations
-
Problem Solving
-
Confrontation Planning
-
Charm Them, Don't Alarm Them
-
Future Perfect?
