Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition
- 3h 47m
- Al Switzler, Joseph Grenny, Kerry Patterson, Ron McMillan
- McGraw-Hill
- 2012
The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:
- Prepare for high-stakes situations
- Transform anger and hurt feelings into powerful dialogue
- Make it safe to talk about almost anything
- Be persuasive, not abrasive
About the Authors
Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are cofounders of VitalSmarts, an innovator in corporate training and organizational performance.
In this Book
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Chapter 1: What’s a Crucial Conversation?: And Who Cares?
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Chapter 2: Mastering Crucial Conversations: The Power of Dialogue
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Chapter 3: Start with Heart: How to Stay Focused on What You Really Want
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Chapter 4: Learn to Look: How to Notice When Safety Is at Risk
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Chapter 5: Make It Safe: How to Make It Safe to Talk About Almost Anything
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Chapter 6: Master My Stories: How to Stay in Dialogue When You’re Angry, Scared, or Hurt
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Chapter 7: State My Path: How to Speak Persuasively, Not Abrasively
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Chapter 8: Explore Others’ Paths: How to Listen When Others Blow Up or Clam Up
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Chapter 9: Move to Action: How to Turn Crucial Conversations into Action and Results
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Chapter 10: Yeah, But: Advice for Tough Cases
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Chapter 11: Putting It All Together: Tools for Preparing and Learning
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