Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

  • 10m
  • Al Switzler, Joseph Grenny, Kerry Patterson, Ron McMillan
  • Skillsoft
  • 2018
In Crucial Confrontations, the authors delve into the art of holding someone accountable in a face-to-face conversation. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.

YOU MIGHT ALSO LIKE

Channel Managing Team Conflict
Rating 5.0 of 1 users Rating 5.0 of 1 users (1)
Course Building Rapport through Strong Collaboration
Rating 4.6 of 2393 users Rating 4.6 of 2393 users (2393)
Channel Data-driven Decision Making
Rating 5.0 of 1 users Rating 5.0 of 1 users (1)

PEOPLE WHO VIEWED THIS ALSO VIEWED THESE

Book MIT Sloan Management Review Article on How to Manage Risk (After Risk Management has Failed)
Book The Bully-Proof Workplace: Essential Strategies, Tips, and Scripts for Dealing with the Office Sociopath
Book The Dichotomy of Leadership: Balancing the Challenges of Extreme Ownership to Lead and Win