Creating a Drama-Free Workplace: The Insider's Guide to Managing Conflict, Incivility & Mistrust
- 3h 28m
- Anna Maravelas
- Red Wheel/Weiser
- 2020
The human longing for respect and dignity is deep and pervasive. Yet, while resolving more than 300 workplace conflicts, author Anna Maravelas has met thousands of individuals struggling with tension and mistrust.
Creating a Drama-Free Workplace contains strategies to avoid and reverse these troubling trends. Learn why trust and connectedness slip through our fingers despite our yearnings for workplaces that are grounded in collaboration and success.
Stop common missteps before they walk out the door with your most valuable assets—trust, morale, and productivity. You can create the environments you desire and deserve with these proven skills grounded in neuroscience.
In this book you will learn how to:
- Take the drama out of disagreement and enhance your ability to problem solve.
- Eliminate the 5 root causes of workplace tension.
- Be hard on the problem and soft on the people and create lasting alliances.
- Preserve your integrity by talking to people rather than about them.
- Replace bitterness about the past with a shared responsibility for the future.
Knowing how to transform conflict into collaboration affects the outcome of every interaction, challenge, and opportunity.
About the Author
Anna Maravelas, president of Thera Rising International, has resolved more than 300 workplace conflicts. Her work has been featured on numerous business radio shows, in print media including O, The Oprah Magazine and Harvard Management Update, and on MSNBC. The New York Times named her “the best source on workplace tension and mistrust.” She resides in the Twin Cities of Minnesota.
In this Book
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Introduction
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Self-Defeating Habits of Otherwise Brilliant People®
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The Stinky Twins—Blaming Others, Blaming Self
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The Reflective Assumption—A Pathway to Dialogue and Data
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The Triggers and Costs of Adversarial Factions
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Stories That Stick
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The Invisible Costs of Contempt
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Strategies for Calming Others, Calming Self
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Reciprocity—The Most Reliable Predictor of Behavior
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Five Root Causes of Workplace Conflict and Tension
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Open the Dialogue
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You Can Be Successful or Self-Righteous
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Create Cultures of Appreciation, Respect, Pride, and High Morale
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Epilogue—Transforming the Enemy
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Bibliography
