Collins Business Secrets: Dealing With Difficult People

In this Book

• Collins Business Secrets—Dealing With Difficult People
• Work successfully with difficult people
• Define what you mean by difficult
• Accept that we are all different
• Ensure communication is two-way
• Manage change
• Understand assertiveness
• Find the causes of discord
• Develop your emotional intelligence
• Understand your own reactions
• Check your confidence levels
• Ask yourself, “How do I look to others?”
• First take off your own shoes
• Be specific
• Ask yourself how they are different to you
• Accept some differences
• Focus on what motivates
• Establish trust
• Allow for different cultures
• Tailor relationships to suit the need
• Display leadership
• Define clear outcomes
• Define clear roles and measures
• Reward the right activities and results
• Reinforce appropriate behaviour
• Communicate with a clear purpose
• Dig out the data
• Diagnose the problem
• Decide if there is a task-related issue
• Form a psychological contract
• Use third-party feedback
• Use 360-degree feedback
• Create a common framework
• Promote dialogue
• Understand conflict
• Use psychometric profiling
• Visualize success
• Give helpful feedback
• Encourage feedback from others
• Know the significance of body language
• Get results from meetings
• Look at timelines
• Get personal
• Share information with those around you
• Complain effectively
• Use both power and influence
• Learn together
• Check your own qualities
• Check the situation
• Check if it’s the other person
• Move forward together
• Keep working on the differences
• Jargon buster
• Further reading