Best Practices in Business Technology Management

Despite the exponential growth of computing and communications technology, the inertia of old business technology management practices still drives most investment decisions in this area. Companies spend too much money on new technology, while their business models and processes underutilize the resources they already have. Written in a compelling, conversational manner, Best Practices in Business Technology Management advises those who buy, install, and support all types of computing and communications technology, empowering them to optimize their systems in new and innovative ways.

Divided into six chapters, the book provides insight into the field, discussing decision-making, trends, alignment, optimization, processes, timing, and other areas. It includes practical hands-on advice that explores organization, the challenges of working with people, acquisition and measurement of technology, operational effectiveness, and strategic effectiveness. The best practices presented are not theoretical or untested. Rather, they are the result of trench warfare and real applications. The insights contained in this volume represent what successful companies have done—and continue to do—to optimize the business technology relationship.

A nationally-known business technology veteran, author Stephen J. Andriole has developed a perspective on the optimization of computing and communications technology based on years of experience from government, industry, academia, and the venture capital business. In this book, he demonstrates how those who buy and deploy technology can optimize their technology in a way that saves costs and provides maximum performance.

About the Author

Stephen J. Andriole, PhD, has focused on the development, application, and management of information technology and analytical methodology to all varieties of problems in his career. These problems have been in government and industry: Dr. Andriole has addressed them from academia, government, his own consulting companies, a global insurance and financial services company, from the perspective of a public operating company, and from the perspective of a private equity venture capitalist. The focus of his career has been on technology innovation, the optimization of technology and technology acquisition, deployment, and support of best practices. He is currently the Thomas G. Labrecque Professor of Business Technology at Villanova University in the Villanova School of Business.