Administrative Assistant's and Secretary's Handbook, Fourth Edition
- 10h 35m
- James Stroman, Jennifer Wauson, Kevin Wilson
- AMACOM
- 2012
Being a professional administrative assistant requires an astonishing and varied range of skills involving interpersonal communication, written presentations, and organizational ability. Between coordinating meetings, making travel arrangements, and running the phone lines, administrative professionals are involved in nearly every aspect of the office.
Written in a down-to-earth style, Administrative Assistant's and Secretary's Handbook provides readers with information on subjects including record keeping, telephone usage, office machines, mail, business letters, and computer software skills. Now in its second edition, the book has been completely revised with over 10 new chapters covering topics such as Internet security, netiquette, office ergonomics, and mobile and wireless devices, as well as an enhanced grammar and language section.
Comprehensive and completely up-to-date, this is the book every administrative professional should read.
About the Authors
James Stroman (Dallas, TX) has worked as an executive assistant to an army general, a governor, and the owner of an NFL football team.
Kevin Wilson (Atlanta, GA) is vice president of Videologies, Inc., a company that specializes in training administrative professionals in Fortune 500 companies.
Jennifer Wauson (Atlanta, GA) is president of Videologies, Inc.
In this Book
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Overview for the New Administrative Assistant
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Daily Routine
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Telephone Usage
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Mail Services and Shipping
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Travel Arrangements
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Meetings
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Time Management
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Keeping Accurate Records
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Office Equipment
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Using Microsoft Windows
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Using the Apple Macintosh
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Email
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Using the Internet
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Computer Networking
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Web Conferencing
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Data Security
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Troubleshooting Computer Problems
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Office Ergonomics
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Common Microsoft Office 2010 Features
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Using Microsoft Word
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Using Microsoft PowerPoint
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Using Microsoft Excel
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Using Microsoft Publisher
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Using Microsoft OneNote
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Using Microsoft Outlook
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Using Microsoft Web Applications
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The Business Letter
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Other Written Communications
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Forms of Address
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Legal Documents and Terms
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Grammar
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Language Usage and Style
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Common English Usage Problems
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Spelling
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Pronunciation
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Punctuation
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Numerals
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Bookkeeping and Accounting
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Business Taxes
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Banking
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Business and Financial Information for Small Businesses
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Weights and Measures
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Business Math
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Your Future
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Presentation Skills
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Communications Skills
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Office Management and Supervision
