Working with Difficult People
- 3h 2m 46s
- Kathleen Lundin, Michael S. Dobson, William Lundin
- Brilliance Publishing
- 2008
Mastering the ability to handle difficult people and disruptive behaviors has always been a critical career skill. Working with Difficult People defines nine fundamental types of difficult people and gives readers a complete system for opening lines of communication, resolving differences, and avoiding office headaches.
In this Audiobook
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Chapter 1 How Difficult Are You?
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Chapter 2 Stop, Look, and Listen
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Chapter 3 Maximizing Your Power
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Chapter 4 It's Not (Always) Personal—It's (Often) Business
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Chapter 5 Planning Your Strategy
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Chapter 6 Working with Difficult Superiors
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Chapter 7 Working with Difficult Subordinates
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Chapter 8 Corporate Culture and Difficult People
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Chapter 9 Mean and Angry
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Chapter 10 Suspicious
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Chapter 11 Pessimistic
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Chapter 12 Cynical
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Chapter 13 Shy and Quiet
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Chapter 14 Narcissistic
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Chapter 15 Extremely Competitive
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Chapter 16 Overcontrolling
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Chapter 17 Overly Flattering
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Chapter 18 Lessons: Handling All Kinds of Difficult People
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