Why Customers Leave (and How to Win Them Back): 24 Reasons People are Leaving You for Competitors, and How to Win Them Back
- 5h 24m 40s
- David Avrin
- Brilliance Publishing
- 2019
This audio edition makes a compelling case for customer experience as a bankable differentiator in an era of vast marketplace choices. Read by the author.
In this Audiobook
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Chapter 1 - Stop Telling Us No
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Chapter 2 - Don't Fake it Until You Make it
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Chapter 3 - Automation Kills Loyalty
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Chapter 4 - Don't Close—Ever
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Chapter 5 - Don't Be Hard to Reach
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Chapter 6 - Don't Pee on My Leg and Tell Me it's Raining
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Chapter 7 - We Don't Want to Do Business Your Way
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Chapter 8 - Don't Punish Everyone for the Actions of a Few
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Chapter 9 - Fix Your Dysfunctional Website
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Chapter 10 - You Get One Chance, So Don't Blow it
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Chapter 11 - It's Not What You Want to Say, It's What We Want to Hear
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Chapter 12 - My Call is Not Very Important to You
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Chapter 13 - Don't Treat Me Like You Want to Be Treated
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Chapter 14 - Don't Pass the Buck (and Don't Throw Coworkers Under the Bus)
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Chapter 15 - Stop Making Us Do Your Work
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Chapter 16 - Your Stalking is Creeping Us Out
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Chapter 17 - Avoid the Sin of Omission
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Chapter 18 - Your Management Fails to Manage
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Chapter 19 - Show Us That You Care About Your Business
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Chapter 20 - Stop Wasting Our Time
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Chapter 21 - Stop Being Cheap
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Chapter 22 - Don't Take Us for Granted
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Chapter 23 - Being Good is No Longer Good Enough
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