Transform Customer Experience: How to Achieve Customer Success and Create Exceptional CX
- 9h 4m 24s
- Isabella Villani
- Gildan Media
- 2019
This audio edition offers real-life insights into effective strategies for developing and implementing customer experience (CX) programs in a range of corporate, governmental, and nonprofit environments.
In this Audiobook
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Chapter 1 - Customer Experience Today
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Chapter 2 - Your CX Strategy
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Chapter 3 - Building a CX Culture
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Chapter 4 - Personalising the Experience
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Chapter 5 - Customer Journey Mapping
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Chapter 6 - Omnichannel CX
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Chapter 7 - Customer Success Metrics
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Chapter 8 - Insights into Action
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Chapter 9 - Stories from CX Experts
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Chapter 10 - The Future of CX
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