Driving Change: The UPS Approach to Business

  • 18m 56s
  • Frederick Dalzell, Mike Brewster
  • Skillsoft
  • 2018
Driving Change explores the tumultuous 100-year journey of the United Parcel Service (UPS), and effectively underlines how a company dedicated to its customers can focus its globally diverse workforce on a vision of continuous improvement and employee investment. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.

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