Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition
- 6h 27m 33s
- Al Switzler, Joseph Grenny, Kerry Paterson, Ron McMillan
- Recorded Books, Inc.
- 2011
The authors have revised their best-selling classic to provide even more ways to help you take the lead in any tough conversation:
- New firsthand accounts of how these skills changed lives
- New case studies showing how business leaders successfully applied these methods to achieve results
- New research findings offering fresh insights for applying the skills taught in the book
In this Audiobook
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Chapter 1: What's a Crucial Conversation?: And Who Cares?
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Chapter 2: Mastering Crucial Conversations: The Power of Dialogue
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Chapter 3: Start with Heart: How to Stay Focused on What You Really Want
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Chapter 4: Learn to Look: How to Notice When Safety Is at Risk
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Chapter 5: Make It Safe: How to Make It Safe to Talk About Almost Anything
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Chapter 6: Master My Stories: How to Stay in Dialogue When You're Angry, Scared, or Hurt
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Chapter 7: State My Path: How to Speak Persuasively, Not Abrasively
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Chapter 8: Explore Others' Paths: How to Listen When Others Blow Up or Clam Up
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Chapter 9: Move to Action: How to Turn Crucial Conversations into Action and Results
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Chapter 10: Yeah, But: Advice for Tough Cases
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Chapter 11: Putting It All Together: Tools for Preparing and Learning
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