Customer Support

SkillSoft's service philosophy is built on supporting customers in the achievement of their success. Our organization stands behind the goal of unparalleled service for the life of the relationship. With one of the largest and most experienced service organizations in the industry, SkillSoft is well positioned to support our clients’ wide range of needs. Every SkillSoft customer can feel secure in the knowledge that there are experienced, reliable and accessible professionals to support their efforts in designing, implementing and continuously enhancing a solution that meets the learning objectives of their organization.

SkillSoft customer support representatives are available 24x7x365 to provide free assistance to customers on any of the products developed or distributed by SkillSoft. Support service requests can be placed by telephone, e-mail, Web form and chat; all modes are available 24x7.

All customer support representatives are employees of SkillSoft. We have invested heavily in our support resources to assist your administrators and learners.

Technical Support

All level-one technical support requests are handled via a single North American Contact Center that is open 24x7x365. There are no differentiated levels of service for inbound requests other than for administrator phone calls, which are prioritized by our phone system.

International Phone Numbers/Languages for Customer Support

SkillSoft Customer Service provides live help in English as well as call-back and e-mail support in the following languages:

French
German
Spanish
Italian